bdrumi Privacy Policy
Your personal information is completely safe with us — here is a detailed description of how bdrumi collects, uses, and protects your data.
1. Introduction and Scope
bdrumi ("we", "our", "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you through our website bdrumi.cam, how that information is used, with whom it may be shared, and what your rights and choices are.
By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. This Policy is a supplement to our Terms and Conditions.
Our services are available only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
2. What Information We Collect
bdrumi may collect information about you in various ways. The categories of that information are described in detail below:
Registration Information
Information you provide when creating an account:
- Full name and date of birth
- Email address
- Mobile number
- Bangladeshi National Identity Card (NID) number (when verification is required)
- Residential address
- Payment method details (bKash, Nagad, Rocket, bank account details)
Usage Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Gaming activity and betting history
- Transaction history and amounts
- Login time and location data
Cookie and Tracking Information
We use cookies and similar technologies:
- Essential cookies — for core site functionality
- Functional cookies — to remember your preferences
- Analytics cookies — to understand traffic and usage patterns
- Security cookies — to prevent fraud
Communication Information
When you contact us:
- Live chat messages and history
- Email message content
- Details of complaints and issues
- Resolution status and time
3. Purpose of Using Your Information
bdrumi uses the information collected about you only for the following legitimate purposes:
- Account Management: To create, verify, manage, and secure your account.
- Service Delivery: To smoothly operate gaming, betting, and payment-related services.
- Identity Verification (KYC): To comply with national and international regulations and to prevent money laundering (AML policy).
- Customer Support: To answer your questions and resolve technical issues.
- Security and Fraud Prevention: To detect and prevent fraudulent activity, multiple accounts, and fraud.
- Responsible Gaming: To identify problematic gambling patterns and provide timely support.
- Marketing Communications: To send relevant offers and promotional information based on your consent (can be withdrawn at any time).
- Platform Improvement: To use analytical data to improve the user experience and service quality.
4. Information Sharing and Disclosure
bdrumi does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
Service Providers
We work with trusted third parties who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, bank transfers), identity verification services, and technical infrastructure services. Only the information necessary to perform the service is shared with these partners, and they are bound to protect data confidentiality.
Game Providers
Because our platform is connected to various game software providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming, the minimum information required to operate games may be transmitted to these providers' servers. This is done in a fully controlled and limited manner.
Legal Obligations
In the case of a court order, a lawful request from law enforcement, or other legal obligations, we may disclose relevant information to the appropriate authorities. Such disclosures are always made in accordance with legal requirements.
Business Transfers
If bdrumi undergoes an acquisition, merger, or sale of assets, user information may be part of the transferred assets. Should this occur, we will notify you in advance and this Policy's protections will continue to apply to you.
5. Data Security Measures
bdrumi uses industry-standard technologies and practices to ensure the security of your information. Our security framework is as follows:
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active around the clock.
Access Controls
Strict internal access controls — only authorized staff can view data.
Regular Backups
Regular encrypted data backups are stored on secure servers.
While we take the highest technical measures, no data transmission over the internet can be guaranteed 100% secure. However, we always exercise the utmost care to protect your information.
6. Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. The general retention guidelines are described below:
- Active Accounts: All information is retained for the entire duration that the account remains active.
- After Account Closure: KYC and transaction data are retained for a set number of years as required by law.
- Marketing Data: Removed from marketing lists promptly after you withdraw your consent.
- Log Files: Technical log files are retained for a limited period for cybersecurity purposes.
Data Deletion Requests
If you wish to request deletion of your personal information, please contact us via live chat or email. We will fulfil your request within a reasonable time, except where retention is required by legal obligation.
7. Your Rights and Choices
bdrumi respects your privacy rights. You have the following rights:
Right to Access
You have the right to request information about what data we hold about you.
Right to Correction
The right to request correction of any information we hold about you that is inaccurate or incomplete.
Right to Deletion
The right to request deletion of your personal information within the limits of legal obligations.
Right to Restrict Processing
The right to request that processing of your information be limited or suspended in certain cases.
Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time without affecting your existing services.
Right to Portability
The right to request your information in a common, readable format and, if needed, to transfer it to another service.
To exercise any of the above rights, contact us 24/7 via live chat or by email at [email protected]. We will respond to your request within a reasonable time.
8. Cookie Policy
Cookies are small text files that your browser stores on your device when you visit a site. bdrumi uses cookies to operate the website and to improve your experience.
Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
- Analytics Cookies: Help us understand how users use the site and improve our services.
- Functional Cookies: Remember language preferences, display settings, and other personalized choices.
Managing Cookies
Most cookies can be controlled or disabled through your browser settings. Please note that disabling essential cookies may cause many site features to stop working and may disrupt your gaming experience.
To change cookie settings in your browser, refer to your browser's help section. Continuing to use the site will be taken as consent to our cookie policy.
9. Minor Protection and Age Verification
bdrumi's services are available only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
We follow age verification procedures at registration, and if we are informed or discover that someone under the age of 21 has opened an account, that account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. Changes to the Privacy Policy
bdrumi reserves the right to change or update this Privacy Policy from time to time. When changes are made:
- For significant changes, we will notify you via your registered email or through a notice on the platform.
- The "Last Updated" date will be noted at the top of the revised policy.
- Continuing to use the platform after a change has been made will be taken as your acceptance of the new policy.
- Minor language corrections or clarifications may be made without separate notification.
The latest policy can always be found at bdrumi.cam/privacy-policy. It is recommended to visit this page regularly.
Related Documents
For any privacy-related questions, please contact us
Our team is always ready to provide support in Bengali 24/7.